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NatWest (NWG) Appoints First Chief AI Research Officer to Drive Innovation

Neha Gupta

Mon, Jun 16, 2025, 10:50 AM 2 min read

NatWest Group plc (NYSE:NWG) is one of the most undervalued financial stocks to buy, according to analysts. On June 11, the bank affirmed it is at the forefront of digital banking innovation. It announced the appointment of Dr Maja Pantic as its first Chief AI Research Officer.

NatWest (NWG) Appoints First Chief AI Research Officer to Drive Innovation

A portfolio manager at a financial institution discussing a real estate investment.

Dr Pantic is tasked with advancing NatWest's artificial intelligence capabilities to meet customer needs and drive cutting-edge research. She joins the bank with deep AI research expertise by serving as a Professor of Affective & Behavioural Computing at Imperial College London.

As the Chief AI Research officer, Pantic will focus on accelerating state-of-the-art AI use cases, such as Multimodal AI. She will also push using AI for bank-wide simplification to make workers more productive and efficient.

The hiring strengthens NatWest's AI revolution, which has recently gained speed as the company uses the technology to boost productivity and improve client experiences. This includes announcing its partnership with OpenAI, introducing the bank's internal GenAI platform to all employees, and the success of its customer service and operations using virtual assistants like Ask Archie+* and Cora+.

NatWest Group plc (NYSE:NWG) is a UK-focused financial institution with a broad range of services, including retail, commercial, and private banking. It offers a wide array of products like bank accounts, mortgages, loans, and investment services, serving over 19 million customers. Additionally, NatWest provides corporate and institutional client services, including risk management, financing, and global market access.

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