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Cigna (CI) Unveils AI-Powered Tools to Enhance Healthcare Delivery

Abdul Rahman

Tue, Jun 17, 2025, 2:24 AM 2 min read

The Cigna Group (NYSE:CI) is one of the 12 best healthcare stocks to buy now. On June 12, the company started rolling out new artificial intelligence-powered tools to enhance how people navigate their benefits and medical costs. The launch is part of the company’s push to streamline and simplify member’s healthcare journey.

Cigna (CI) Unveils AI-Powered Tools to Enhance Healthcare Delivery

A healthcare professional in a meeting with a patient discussing care options using digital technology.

AI-Powered Virtual Assistant is one of the tools designed to provide clear conversational and personalized answers to common questions. Cigna will also offer Personalized Provider Matching, a proprietary matching tool designed to give customers a tailored list of in-network providers and care delivery methods. The tool is to be integrated with the AI virtual assistant to help customers find relevant care. The Real-Time Cost Tracking tool provides a breakdown of deductibles, out-of-pocket expenses, and integrated bill payments.

Customers will also compare prices, search for providers, and estimate potential healthcare costs when selecting a benefits plan with Plan Selection Support. The unveiling of the new tools is part of Cigna Group’s push to transform and improve healthcare delivery. It’s also focused on creating a more personalized healthcare experience that empowers customers to improve overall health and vitality.

The Cigna Group (NYSE:CI), headquartered in Connecticut, is a global health organization offering insurance and a wide range of health-related services. Through its two core segments—Evernorth Health Services and Cigna Healthcare—it delivers both coordinated care solutions and specialized services, including pharmaceutical support. The company is dedicated to advancing a healthier future worldwide.

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